RETURNS PROCESS- POLICY & PROCEDURE

About Our Returns Policies

Our Returns department will help guide you through the return process:

1. Contact customer service at Natashahs by emailing to info@natashahs.com & request a Return Authorization Code (RA#) for your return.

2. Print out the RA form sent to you by the department after filling it completely.

Please write your Return Authorization Code mentioned on the return form and on the outside of the shipping box on the front of the package so that it is clearly visible.
Send your item(s) with Security Tag(s) attached, original packing materials, return form, and original invoice to us by an insured carrier and retain the tracking number for your records.
Orders Less than $500: Ship your package by USPS, FedEx or UPS.
Orders More than $500: Ship your package by USPS Registered Mail with insurance for the full value.

We are not responsible for items lost or damaged while shipping. Please DO NOT write "jewelry" or any other jewelry-related words on the outside of the package. You will receive the return shipping address by email.
After we receive your package, our Quality Assurance Department will verify the condition & authenticity of the returned item(s).
A refund or customer credit (for exchanges) will be issued within 7 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.

The items under the following will be accepted as returns for refund :

Jewelry & watches - the policy rules are mentioned clearly under Returns Policy.

Handbags, clothing and some accessories have their specific return policy.

Please note that we cannot accept the return of opened items, items with their tags removed, items returned more than 30 days past delivery . Bill of sale is required for return of item.

Returns and Exchanges are subject to the following restrictions:

The original Invoice and a Return Authorization Code must accompany the returned item.
The item must be returned in its original condition, unworn and unaltered in any way.
The Security Tag attached to the jewelry must not be removed. If the Security Tag is removed from the jewelry, the merchandise is not returnable or exchangeable. This is a security feature we use to verify the authenticity of the item.
Non-insured packages will be returned to sender.
Shipping charges are not refundable.
Items that have been worn and damaged due to client negligence cannot be returned.
Special orders and engraved items are not returnable. If there was an error made on our part, we will happily exchange your order.
If you received a free gift with your order, you must also return the free gift or you will be charged the purchase price of the free gift. This charge will be deducted from the credit applied to your account.

In some cases returns are not acceptable.

After packing your return, please send it back to us as directed by the Returns Department, mentioning the RA number on the box. We'll notify you via e-mail .

REFUNDS & RETURNING A GIFT CATEGORY ITEM

REFUNDS

You may return any of the following items to Natasha Stores on the address provided by the Returns Department only. A full refund will be provided if the return is a result of our error or if the item qualifies for free returns) within 30 days of delivery of your shipment. Gift packs & items on special sale announced by the store have no Returns Policy. Customer has to return the parcel on their own expense

Using our Return Mailing Label

The return mailing labels obtained from the Natasha Stores online are valid only for returns shipped within Canada.

Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.

If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be the equivalent to our standard shipping costs for that item.

RETURNING A GIFT

There is no return and refund policy on gift items. All gift items are final sale.

The same rules apply under all heads of collections at Natasha Stores except a few in certain cases:

Returns Department

To initiate a return of an item, email our returns department at info@natashahs.com OR natashastores@gmail.com